https://blog.engati.com/chuck-brooks-ai-economy/
AI, the Economy’s Backbone | Chuck Brooks | Engati Engage
In the current digital era, Chuck Brooks reveals that technology defines who we are and what we do and AI will be the backbone of the Economy. We also discuss the emergence of digital in Customer Service and the growth of the remote economy.
Chuck Brooks is a globally recognized thought leader for Cybersecurity and Emerging Technologies. He is President of Brooks Consulting International and an Adjunct Faculty at Georgetown University. LinkedIn named Chuck as one of “The Top 5 Tech People to Follow on LinkedIn.” He was named by Thompson Reuters as a “Top 50 Global Influencer in Risk,” by IFSEC as the “#2 Global Cybersecurity Influencer,” and as a “Top 50 Global Marketer.” He is also a Cybersecurity Expert for “The Network” at the Washington Post, Visiting Editor at Homeland Security Today, and a Contributor to FORBES.
Summary of Interview on AI on the Economy with Chuck Brooks
We’ve summarized most of the answers to this interview in this section. But if you’d like to go through the full interview, there’s a link to the YouTube video below this section.
How ready for a change do you think the customer service industry is and what role do you think AI plays in bringing about that change?
Chuck believes a technological transformation is already taking place. With or without COVID-19, the world has been progressing to digital in the last few years. He believes that tapping into Artificial Intelligence and Machine Learning has the capability to reshape the landscape. According to Chuck Brooks, with AI and ML, one has the ability to analyze data to focus on trends. In fact, AI and ML has already been used in many industries- from medical to cybersecurity, to manufacturing and industrial. We’re using these technologies to even fight the virus!