Three years after the 2014 Veterans Health Administration scandal erupted in headlines, outrage, investigations, and the resignation of then-secretary of veterans’ affairs Eric Shinseki, veterans still must contend with an agency that provides less than stellar service.
A government report issued in February found that the VA’s shift to using more private-sector care for veterans has its own problems. They include cumbersome authorization and scheduling procedures, inadequate provider networks, and the potential for veterans having to pay their own treatment costs. Plus wait times for care, the heart of the 2014 scandal, are still long: an average of 45 days for 53% of veterans.
Problematic health care, as well as the descent into homelessness for a growing number of our nation’s veterans, belies our posture of national pride in our troops. We label them heroes, and then we fail to properly provide for them.
The problems of inadequate health care began to surface in 2012 and 2013, when two doctors at the Phoenix VA Health Care System voiced concerns. The whistleblowers said they had witnessed substandard care, that VA officials had falsified health service wait times, and that 40 veterans died while waiting for health care. These claims were later verified by the Veterans Administration, and investigations began nationwide.
A 2014 General Accounting Office audit of 731 VA medical centers and outpatient clinics reported that roughly 100,000 veterans nationwide were experiencing long wait times for health care. Another VA report detailed specific techniques used to falsify wait times.
Still other allegations of mismanagement surfaced in 2014, when a congressional committee revealed that more than $380,000 in bonuses were awarded to directors and top executives of 38 VA facilities where falsification of records and delays in care were being examined. The money was part of $2.7 million in extra pay given in 2013 to top-ranking VA officials.
Further, a 2015 VA report found that the VA had such sloppy record keeping that 307,000 veterans out of 867,000 pending cases on the VA’s list of electronic records were actually deceased. VA officials could not conclude if the veterans had received care, were still waiting for care, or had even applied for care. Nonetheless, some concluded that those veterans had died while waiting for medical help.