The VA Solved Its Disability Backlog by Putting Other Veterans in a Jam
It has been a frustrating semester for veterans trying to get their education benefits from the Department of Veterans Affairs.
“Still waiting on checks from August, September, October and now November,” one man wrote in a comment on the VA’s Facebook page for beneficiaries of the Post-9/11 GI Bill. “What do you expect people to do? How do you expect people to survive?”
That complaint has been festering for months, even as the VA struggled to resolve another problem: the disability-claims backlog that emerged as a national scandal last year. As it happens, the two issues are related. As the longstanding deadline for resolving the disability-claims backlog approached, Veterans Benefits Administration officials shifted manpower from the education claims to the disability crisis — thereby making progress on one logjam by creating another.
In July, a VA spokesman acknowledged that the department was going to miss the September 30, 2015, deadline for clearing the disability-claims backlog that had been set in 2013. Officials now hope to solve the problem by the end of 2015.