Uncle Sam’s top tech team choked on game day.
The NFL has Super Bowl Sunday. Horses have the Kentucky Derby. The IRS has Tax Day. But not even 1,500 highly compensated tech employees at the IRS could keep the website running on the most important day of the year.
Although tax season is busy throughout March and April, it all comes down to one day. And this year, on April 17, when millions of taxpayers tried to file their 2017 tax returns on IRS.gov, they were halted by a system-wide computer failure, receiving the following notice:
“Planned outage: April 17, 2018 – December 31, 9999… We apologize for any inconvenience. Note that your tax payment is due although IRS Direct Pay may not be available.”
IRS Chief Information Officer Silvana Garza and her two deputy chief information officers, Karen Freeman and Marla Somerville, each made $185,100 in 2017. Additionally, Somerville received a $24,746 bonus, while disclosures show that Freeman received two bonuses totaling $61,766.
At the top of the list is the Director of Online Engagement, Operations Media. James Hammond held the position for five years before retiring to the private sector in 2017. As the senior executive in charge of the IRS website, Hammond made $240,100 – the highest base salary at the entire agency. Michele Causey was promoted to fill the spot. Ms. Causey left her executive officer position where she made $161,900 last year plus a $4,809 bonus.
The IRS handles plenty of confidential and sensitive information, and agency officials claim cybersecurity is a top priority. Rightly so, the cybersecurity employees at the IRS are highly compensated.