https://www.latimes.com/business/technology/story/2020-02-04/clinton-campaign-vets-behind-2020-iowa-caucus-app-snafu
On a tense, chaotic night, with the eyes of the nation trained on the Iowa caucuses, that state’s Democratic Party was counting on a slick new smartphone app to make everything go smoothly.
The app was coded by a tech firm run by veterans of Hillary Clinton’s 2016 presidential campaign, one of them a former Google engineer. It was designed to meet new requirements instituted after that year’s contentious Iowa caucuses, in which Clinton narrowly edged out Bernie Sanders. To provide more transparency this time around, the state party promised to report not just the final results but voters’ initial and second choices as well.
With so much more data to tabulate than in previous years, party leaders feared that the established system of reporting numbers by phone would be too slow. A proposal for a “tele-caucus” system enabling virtual voting was rejected as too vulnerable to hacking. An app that could instantaneously relay the numbers as soon as precinct chairs input them, developed by Democratic Party loyalists, looked like the perfect solution.
It turned out to be a crushing failure.
Throughout the long, long night, precinct chairs found themselves unable to make the app work properly. Some never figured out how to download or install it in the first place. Those who tried to report their results via a backup phone line found themselves on hold, sometimes for more than an hour.
Results from Monday’s caucuses could not be transmitted to Iowa party headquarters, and state Democratic Party Chairman Troy Price blamed the problem on a coding error. “While our plan is to release results as soon as possible today, our ultimate goal is to ensure that the integrity and accuracy of the process continues to be upheld,” he said in a statement Tuesday morning.