https://abcnews.go.com/Politics/southwest-airlines-executive-face-lawmakers-after-holiday-chaos/story?id=97002900
Southwest Airlines Chief Operating Officer Andrew Watterson faced lawmakers Thursday in a highly-anticipated Senate Commerce Committee hearing to answer for the airline’s historic holiday meltdown.
“Let me be clear: we messed up,” Watterson testified. “In hindsight, we did not have enough winter operational resilience.”
The largest domestic airline in the U.S., Southwest canceled more than 16,000 flights over an 11-day period at the end of December due to a combination of severe winter weather, staffing shortages and technology issues, the company said. Thousands were left stranded in airports across the country instead of at home for the holidays.
Lawmakers want the company to explain the massive disruption at Thursday’s Senate hearing, titled “Strengthening Airline Operations and Consumer Protections.”
“The American people have a lot of questions about the Southwest debacle in December that left passengers stranded or unable to be with loved ones over the holidays,” said Sen. Maria Cantwell, D-Wash., Chair of the Senate Committee on Commerce, Science and Transportation on Wednesday. “We’re going to ask for answers to those questions. I’m interested in hearing the pilot’s testimony that this debacle could have been avoided if Southwest had made investments sooner.”