https://outreach.senate.gov/iqextranet/view_newsletter.aspx?id=111545&c=JErnst
Thousands of calls to the Department of Veterans Affairs (VA) from veterans seeking mental health services are going unanswered.
Desperate travelers are waiting hours on the phone or in line hoping to speak with someone at the State Department about passport delays that are causing vacation cancelations.
Seniors calling the Social Security Administration are increasingly being greeted with busy messages, waiting longer to speak to a representative, or having their calls go unanswered altogether as the agency shifts towards remote work.
Frustrated Americans are being put on hold while too many federal employees are phoning it in.
A manager of a VA medical center responsible for overseeing the scheduling of veterans’ care appointments actually called into a meeting from a bubble bath—and even posted a selfie on social media with the caption, “my office for the next hour.” Another VA staffer lamented, “It’s almost as if this employee is making a mockery of all the veterans. I can sit here in my tub and relax, and you just have to wait.”
And that is exactly what is happening.
The VA is still providing misleading wait times to hide the problem, but the heartbreaking stories of veterans continuing to go without urgent, medically necessary care—sometimes for months—tell the real story.
Taxpayers are also picking up the cost of maintaining mostly empty buildings in Washington. Seventy-five percent or more of the office space at the headquarters of most federal agencies is not being used, according to a review conducted by the Government Accountability Office.
The vacant offices beg the question: Where are all the federal employees?